Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our commitment

Remedy+ is required by law to protect the privacy of your protected health information, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect. "Protected health information," or PHI, is information about you that can be used to identify you and that relates to your past, present, or future health care or payment for that care.

How we may use and disclose your health information without your authorization

Treatment. We use and share your PHI to provide and coordinate your care. For example, we may share wound assessment findings with your primary care provider, a surgeon, a home health agency, or a pharmacy involved in your treatment.

Payment. We use and share your PHI to bill and receive payment for the care we provide. For example, we may give your insurer information about a visit so the claim can be paid, or to obtain prior authorization for a treatment.

Health care operations. We use and share your PHI to run our practice — for example, for quality review, staff training, licensing, accreditation, and business management.

Business associates. We share PHI with outside companies that perform services for us, such as billing, claims, and technology vendors. Each is required by written agreement to protect your information.

Appointment reminders and follow-up. We may contact you by phone, text message, mail, or email to remind you of an appointment, to follow up on your care, or to tell you about treatment alternatives or health-related benefits and services that may interest you.

Other permitted uses. We may use or disclose your PHI without your authorization when the law permits or requires it, including: when required by federal, state, or local law; for public health activities such as reporting disease or adverse events; to report suspected abuse, neglect, or domestic violence; for health oversight activities such as audits and investigations; in response to a court order, subpoena, or other lawful process; to law enforcement under limited circumstances; to coroners, medical examiners, and funeral directors; for organ and tissue donation; for approved research; to prevent a serious and imminent threat to health or safety; for specialized government functions such as military and national security; and for workers' compensation claims.

Uses and disclosures that require your written authorization

Most uses and disclosures of psychotherapy notes, uses and disclosures of your PHI for marketing purposes, and any sale of your PHI require your written authorization. Other uses and disclosures not described in this notice will be made only with your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already acted in reliance on it.

Substance use disorder treatment records

Some records about substance use disorder diagnosis, treatment, or referral for treatment receive additional protection under federal law at 42 CFR Part 2. If we receive or maintain such records, we may not use or disclose them in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order meeting the requirements of that law. You have a right to complain about a violation of those protections, and you may obtain a copy of the federal notice regarding the confidentiality of substance use disorder patient records by contacting us.

Your rights regarding your health information

Right to access. You may inspect and obtain a copy of your health record. If you ask for an electronic copy of information we keep electronically, we will provide it in the electronic form you request if we can readily produce it. We may charge a reasonable, cost-based fee.

Right to amend. You may ask us to correct information you believe is incorrect or incomplete. We may deny your request in certain cases, and if we do, we will tell you why in writing and explain how to submit a statement of disagreement.

Right to an accounting of disclosures. You may request a list of certain disclosures we made of your PHI.

Right to request restrictions. You may ask us to limit how we use or disclose your PHI. We are not required to agree, except in one case: if you pay for an item or service in full out of pocket, you may require us not to disclose information about that item or service to your health plan, and we must comply.

Right to confidential communications. You may ask us to contact you at a different address or by a different method, such as calling your mobile phone instead of your home phone. We will accommodate reasonable requests.

Right to a paper copy. You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.

Right to be notified of a breach. We will notify you if a breach occurs that may have compromised the privacy or security of your information.

Right to choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

Our responsibilities

We are required by law to maintain the privacy and security of your PHI and to notify you promptly if a breach occurs that may have compromised it. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we may in writing. If you tell us we may, you may change your mind at any time in writing.

Changes to this notice

We reserve the right to change this notice and to make the revised notice effective for health information we already have as well as any information we receive in the future. The current notice will be posted at remedyplus.org and a copy will be available at our office. The effective date appears at the top of this notice.

How to file a complaint

If you believe your privacy rights have been violated, you may file a complaint with us by contacting our Privacy Officer at the address and phone number below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201, by calling 1-877-696-6775, or at www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

Contact us

Privacy Officer: Dashelle Holliday, FNP-C
Remedy+
46 N Main St.
Blanding, UT 84511
(435) 220-8588

Draft for clinic review. Remedy+ should confirm the effective date and that the substance use disorder section reflects the records this practice actually handles, before relying on this notice.